Trash Planet Vegan Sneakers | FAQ's - Questions
PRE-ORDER/MADE TO ORDER FAQ
How do deposits work?
You can either pay today or pay a deposit. Deposits are managed by us, Trash Planet, and not another provider.
Making a deposit reserves your pair, and you can make the final payment when the shoes are ready to be delivered on 18.06.2023 - or any time you like.
There are NO late fees or charges if you miss the payment date. However, your order will only be shipped once the payment is settled.
Reserve your pair by selecting deposit and adding the product to your cart and heading to checkout.
Checkout as normal, only paying the deposit amount.
When the shoes are ready, you can pay the rest (£44.25). The current sale price of £119.25 at time of purchase is honoured. We'll then deliver your shoes to you.
You can make the payment at any time by going to your order confirmation page.
How does Trash Planet On-Demand work and why do you do it?
By using on-demand production, we avoid overproduction and only make what's ordered. With each new collection launch, we wait for orders before producing to create 0% excess material.
To encourage on-demand sustainable shopping, we offer 25% off at launch. Discount drops to 12.5% after two weeks when the first batch starts production.
How long do I have to wait to receive my PRE-ORDER?
You can check shipping times on every individual product page.
Since all items are made to order and produced from scratch to avoid waste and overproduction, the delivery date for these limited drop sneakers is 25 June 2023.
How is On-Demand sustainable?
On-demand is a more sustainable production method that avoids mass production by only making what's ordered. This approach eliminates excess stock and fabric.
Other brands burn or dump stock or surplus materials in landfill posing a significant threat to the environment.
How long is the pre-order phase?
Two weeks after DROP 4, we gauge demand for each item before starting production, and the discount falls to 15%.
The rest of the orders are then produced with a delivery date of June 25th, 2023. After this date, the products are full price.
How durable are your sneakers?
Our suppliers have rigorously tested our vegan materials for use in footwear, with certifications confirming their resistance to abrasion, tearing, rubbing, and liquid repellence.
Our vegan leather and suede have successfully passed the same strength tests as real leather.
How do you ensure safe working conditions?
We maintain a close relationship with our manufacturers and factory workers, and prioritize zero-tolerance towards discrimination while ensuring the best standards are met.
Our team conducts periodic factory visits to verify smooth operations, favorable labor conditions, and adherence to stringent quality and labor standards
Is shipping free on On-Demand/Pre-orders?
Shipping is free on all UK pre-orders.
For the following it's:
EU - £7.99
Rest of world - £19.99
Do I need to pay customs fees on On-Demand/Pre-orders?
No, we cover customs and duties on all orders.
GENERAL FAQ + READY TO SHIP
Do you ship worldwide?
Yes, all shipping options are available at checkout.
Do I need to pay customs fees?
No, we cover customs and duties on all orders.
What size do I need?
Franco 920 fits a size smaller, so we'd recommend choosing one size up.
Billie 920 fits one size smaller, so we'd recommend choosing one size up.
Aster 721 fits true to size, so pick your usual size.
Do you offer free exchanges/returns?
Yes, you can exchange/return your product for free (in the UK only) within 30 days of receiving your order.
Note that we don't accept exchanges 30 days after delivery.
If you're outside of the UK, you'll need to return the parcel for the return/exchange.
What are your delivery times?
UK: 1 to 2 days.
EU: 1 to 5 days.
USA and Canada: 2 to 5 days.
Rest of world: 3 to 7 days.
How much does shipping cost?
Free shipping on orders above £115 in the UK.
Otherwise it's £4.99
Free shipping on orders above £150 in the EU.
EU - £9.99
Free shipping on orders above £160 in the USA, Canada, and rest of world.
USA/Canada/Rest of world - £16.99
How do I cancel my order?
If it hasn't already been shipped, you can cancel your order by contacting us here.
I've not received my delivery - what should I do?
If the parcel is showing as already despatched from our warehouse, you should contact the shipping provider to get an update on your delivery date.
If you do not get a resolution, you should then contact us directly so we can open a case for you.
Is all Trash Planet footwear vegan?
Yes, and it always will be. All of our footwear is PETA-Approved Vegan.
Is all of your footwear made with recycled materials?
Yes, we're focused on minimising our impact on the planet by using recycled materials that are also recyclable so we can close the loop - meaning that we can continually recycle our fabrics and re-use them again.
I don't see my question here. How can I contact you directly?
Please e-mail us through the form here. We aim to get back to you within 24hrs Monday - Friday.
Do you recycle my old Trash Planet sneakers?
Yes, we've designed our shoes to last. However, if you decide to return them for recycling or they have broken, you can simply post them back to us.
Once we've received your shoes we take each material apart and seperate it to return to our suppliers for recycling.
Which payment methods do you accept?
You can pay with Shop Pay, Google Pay, Apple Pay, VISA, Mastercard, AMEX, Discover, Diners Club, Maestro, Bancontact, and iDEAL.
We also offer PayPal, Klarna, and Laybuy, and you can also use their pay later/pay in 3 plans.