Trash Planet Vegan Sneakers | FAQ's - Questions
Do you ship worldwide?
Yes, all shipping options are available at checkout.
Do I need to pay customs fees?
No, we cover customs and duties on all orders.
What size do I need?
Franco 920 fits a size smaller, so we'd recommend choosing one size up.
Billie 920 fits one size smaller, so we'd recommend choosing one size up.
Aster 721 fits true to size, so pick your usual size.
Do you offer free exchanges/returns?
Yes, you can exchange/return your product for free (in the UK only) within 30 days of receiving your order.
Note that we don't accept exchanges 30 days after delivery.
If you're outside of the UK, you'll need to return the parcel for the return/exchange.
What are your delivery times?
UK: 1 to 2 days.
EU: 1 to 5 days.
USA and Canada: 2 to 5 days.
Rest of world: 3 to 7 days.
How much does shipping cost?
Free shipping on orders above £150 in the EU and UK.
Free shipping on orders above £219 for the rest of the world.
UK - £4.99
EU - £7.99
Rest of world - £19.99
How do I cancel my order?
If it hasn't already been shipped, you can cancel your order by contacting us here.
I've not received my delivery - what should I do?
If the parcel is showing as already despatched from our warehouse, you should contact the shipping provider to get an update on your delivery date.
If you do not get a resolution, you should then contact us directly so we can open a case for you.
Is all Trash Planet footwear vegan?
Yes, and it always will be. All of our footwear is PETA-Approved Vegan.
Is all of your footwear made with recycled materials?
Yes, we're focused on minimising our impact on the planet by using recycled materials that are also recyclable so we can close the loop - meaning that we can continually recycle our fabrics and re-use them again.
I don't see my question here. How can I contact you directly?
Please e-mail us through the form here. We aim to get back to you within 24hrs Monday - Friday.
Do you recycle my old Trash Planet sneakers?
Yes, we've designed our shoes to last. However, if you decide to return them for recycling or they have broken, you can simply post them back to us.
Once we've received your shoes we take each material apart and seperate it to return to our suppliers for recycling.
Which payment methods do you accept?
You can pay with Shop Pay, Google Pay, Apple Pay, VISA, Mastercard, AMEX, Discover, Diners Club, Maestro, Bancontact, and iDEAL.
We also offer PayPal, Klarna, and Laybuy, and you can also use their pay later/pay in 3 plans.