We have a 30 day return policy. Exchanges and returns are free in the UK.
If you are returning your shoes for an exchange or refund they must be clean and returned in the original condition they were sent in and in the original packaging.
Returns/exchanges from anywhere else in the world must be sent back by you using a tracked service.
United Kingdom: 1 to 2 working days. you can choose either first class or second class tracked delivery at checkout.
Europe: 1 to 5 working days.
United States and Canada: 2 to 5 working days. however, it usually arrives in 2 to 3 days.
Rest of world: 3 to 7 working days.
Yes, we've designed our shoes to last. However, if you decide to return them for recycling or they have broken, you can simply post them back to us.
Once we've received your shoes we take each material apart and seperate it to return to our suppliers for recycling.
Franco fits a little smaller, so we'd recommend choosing the size up!
Our vegan materials have been put under strict footwear testing by our suppliers. All of our materials have certifications to confirm their resistance to abrasion, tearing, rubbing and repellence to spillages.
Our vegan leather and suede have passed the tests which are also used to test the strength of real leather.
wtf?
